Write a response to the following prompt in a minimum of 175 words:
Your friend, Thomas, has upgraded his Windows 8.1 desktop to Windows 10. After the installation, he discovers that his media card reader does not work. He calls you and asks you what to do.
What questions should you ask Thomas to help troubleshoot and diagnose the problem? What are the steps you would take if you were sitting at the computer solving the problem? What do you think is the source of the problem?